Money-back guarantee

The Service Provider guarantees that if the Customer subscribes to a newly ordered service and, after trying it, is not satisfied with its quality or does not receive what was expected, the entire purchase price will be refunded under the following conditions, provided the Customer reports this to the customer service within 30 days of the order:

  • The purchase price will be credited to the customer's credit page, which can be used to purchase any services later.
  • The refund is available for all services of Rackhost, except for domain registration and credit uploads.
  • The money-back guarantee can only be claimed when ordering a new service, that is, it cannot be used for plan upgrades or service renewals.
  • The Service Provider does not offer refunds after 30 days from the order date.

This policy may be updated in the future and will apply to purchases of new services following the update.